In accordance with the relevant legislation, you can return your products within 10 days of receipt without any reason.
If the purchased product is not used, destroyed, the package is not damaged, an accessory or gift is returned, it must be returned without missing and resale.
Our discounted and / or campaign products are not refundable. Just the number, etc. changes are made as required.
When the product you are going to return is shipped to us, it is obligatory to send the invoice cut to your name with the product - it is required. The return or exchange of the product, the invoice of which is not sent, is not realized.
The return process will be checked in accordance with the conditions mentioned above and the suitability of the refund will be checked after reaching us. During the control, the return process is carried out within 2 business days, keeping the form of payment made for the returns accepted. For the payments made with credit card, the price of the product is reflected in your account within 1-10 days depending on your bank.
Regarding the return and exchange requests you will make due to a defect caused by the product, the relevant legal regulations apply. After the product is examined, it will inform you on the subject.
While your orders are being delivered to you, open the package next to the cargo officer and see if there is any damage. In case of damage, do not take the product and ask the cargo officer to keep a report.
Return And Exchange Address
bivasambalaj.com – Bivaş Packaging Industry and Trade Inc.
3026 (26) Sok.No:8-10
Esenyurt/İSTANBUL/Türkiye
Return and Exchange Advantages
In all your returns and exchanges, if you ship with our contracted cargo company (*** CARGO NAME ***), you can send the shipping costs as paid. If you ship with different cargoes, the shipping fee belongs to you. Our discounted products are not returned.